Refund policy
Last Updated: July 12, 2026
At JarMix, we want you to be happy with your order. Because our products are food items, we are unable to accept returns of food products once they have been shipped or delivered. However, if something is wrong with your order, we want the opportunity to make it right.
Returns
Due to food safety and product integrity considerations, JarMix does not accept returns or exchanges of food products. Please do not ship products back to JarMix unless specifically instructed to do so by us. Unauthorized returns may not be refunded.
Damaged Goods
If your order arrives damaged, please contact JarMix as soon as reasonably possible after delivery. To help us evaluate the issue, we may ask you to provide:
- Your name and order information
- A description of the damage
- Photographs of the damaged product
- Photographs of the shipping box or packaging
- Photographs of the shipping label, when applicable
Please retain the damaged product and packaging until we have reviewed your request.
When appropriate, JarMix may provide a replacement, refund, store credit, or other reasonable resolution.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us promptly. After reviewing the order, JarMix may ship the correct or missing product or provide an appropriate refund or credit.
Product Quality Concerns
If you believe there is a quality issue with a JarMix product, do not consume the product and contact us promptly. Please retain the product, jar, packaging, and product label, including any lot or batch information. We may request photographs or additional information to help us investigate the concern. Product quality concerns are reviewed individually. Depending on the circumstances, JarMix may provide a replacement, refund, store credit, or other appropriate resolution.
Baking and Preparation Results
JarMix products are intended to be prepared according to the instructions provided with the product. Finished baking results may vary based on water measurement, mixing, portion size, oven temperature, bake time, altitude, equipment, storage, and other preparation factors. Refunds or replacements are generally not provided solely because of personal taste preferences or variations in finished results caused by preparation or baking conditions. If you believe a product itself is defective or has a quality issue, please contact us so we can review the concern.
Order Cancellations
If you need to cancel an order, please contact JarMix as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or fulfillment. Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Shipping and Delivery Issues
Customers are responsible for providing a complete and accurate shipping address when placing an order. If an order is returned or cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to resend the order. Shipping delays caused by carriers, customs authorities, weather, holidays, or other circumstances outside JarMix's reasonable control do not automatically qualify an order for a refund. If a shipment is confirmed lost or there is another significant delivery issue, please contact JarMix so we can review the shipment and determine an appropriate resolution.
International Orders
International shipping charges, customs duties, taxes, tariffs, brokerage fees, and other import-related charges are generally non-refundable unless otherwise required by applicable law. JarMix is not responsible for delays caused by customs processing or a customer's failure to pay required import charges. If an international shipment is refused, abandoned, or returned because of unpaid duties, taxes, customs charges, or import restrictions, any refund will be determined after considering the condition of the returned shipment and any shipping, customs, or other costs incurred by JarMix, subject to applicable law.
Refunds
If JarMix approves a refund, the refund will generally be issued to the original payment method. Original shipping charges are generally non-refundable unless the refund results from an error by JarMix or is otherwise required by law. Processing times for approved refunds may vary depending on the payment provider or financial institution. JarMix reserves the right to deny refund or replacement requests involving suspected fraud, abuse, repeated misuse of this policy, or false claims. Nothing in this policy limits any consumer rights or remedies that cannot legally be waived under applicable law.
Contact Us
If you have a problem with your order or would like to request a refund or replacement review, please contact JarMix through the contact information or contact form provided on our website. Please include your name, order information, and a brief description of the issue so we can assist you.
JarMix Maryland, United States